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FAQ

 
Your questions answered!
Please contact us should you wish to discuss anything further...
 
 
ORDERING
 
Please complete all items during the order process to secure your order. You will receive a confirmation e-mail immediately after order completion.
 
Delivery Instructions as well as your card message can be entered during checkout

Be sure to leave your contact details as well as the recipients details so we can immediately make contact should we need to confirm certain aspects of your order or be in contact for alternative delivery instructions.

All prices are in Australian Dollars (AUD) only. For our international customers: Final currency conversion is performed by our credit card processor and not handled by us.
 
PRIVACY
 
You will be asked for personal details during the checkout process. Nomination of a password for future log-in to our store is optional, however you will then need to re-enter your details should you order from us again. Our Privacy Policy can be viewed here. Garlands will never disclose, share, sell or in any way provide your information to third parties or use it in any way not authorized by you. Garlands does not use your contact details for promotional material at any time unless so indicated by you.
 
SECURITY
 
Garlands Online Store uses SSL certificate technology that encrypts all payment data sent via our site. It is impossible to intercept and read any data you provide to us. Any data received by us is used strictly in accordance with our privacy policy.
 
Our Online Store is hosted by ashop, a trusted and secure third-party content provider. All credit card payments are securely processed by Eway outside the control of Garlands Florist. PayPal payments are directed to PayPal Australia for immediate processing.
 
PAYMENT
 
We use eWAY and the Commonwealth Bank as our secure credit card processor and payment gateway. You may also choose checkout via PayPal.
 
There are no surcharges for any payment types.
 
In all cases, Garlands does not process or receive any credit card details. These are securely handled by our payment gateway.

Should you wish to give us your credit card details over the phone or have any further queries, please call us!
 
Please: Under no circumstances use email to provide us with credit card information. Email transmissions are not secure!
 
RETURN POLICY
 
We understand there's only so much you can learn about a product from looking at it on a computer screen. That's why you can return any purchases within 7 days (fresh flowers must be returned the next day) and get your purchase price refunded, no questions asked. Unfortunately, we cannot refund shipping charges unless your product arrived in an unsatisfactory condition. We only require that the product be returned to our store.  We will also need your receipt in some circumstances.
 
SATISFACTION GUARANTEE
 
If you are not entirely satisfied with our product, please contact us immediately. We will arrange for a replacement free of charge. Please ensure your original order is available for pick-up. You may also request a refund in accordance with our return policy above.
 
ORDER CANCELLATIONS / CHANGES
 
If you wish to cancel a confirmed order, please contact one of our customer service staff on (02) 9517 1055 immediately. We process orders quickly, so please contact customer service as soon as possible if you want to make changes. Please note that once an order has left our store, it regrettably cannot be cancelled (but you can return it to our store for a refund if you wish - unfortunately we are unable to refund delivery charges unless you have received goods that were damaged at time of delivery).







 
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For online and phone order pick up, please visit us at

Precinct 75
Suite 2.05, 75 Mary Street
St. Peters  NSW  2044


 
(02) 9517 1055
info@garlands.net.au



garlands florist sydney
garlands florist is an established family business located in st. peters, sydney. we provide premium and personalized floral services to our local community and throughout sydney. our services include online purchases, weddings, events, corporate flower services and floral workshops. we have over 14 years of experience and we welcome your visit to our store in st. peters.  our online florist service offers a select range of flower arrangements for online purchase and sydney delivery. 

visit our main site at:


www.garlands.net.au


 

© 2017 Ferdinando de Freitas Pty Ltd trading as Garlands Florist
ABN: 23 110 709 405